If you wish to cancel an order because you have changed your mind, please drop us an email at hello@prettysmartfood.com quoting your order number no later than 14 days of having received your order.
You will be responsible for the cost of returning the item to us and we will only offer a refund as long as the item is sent back in a re-saleable condition. We suggest you use a tracked method of delivery and package your item well, as you will be responsible for your item until it is delivered to us.
If you are returning your item because it is defective please let us know via email at hello@prettysmartfood.com within 30 days of the item being dispatched to you. Your statutory rights are not affected.
If you are returning the item from outside the EU or because the item has been returned by the carrier we will deduct postage charges and a £5 admin fee per order from your refund.