FREQUENTLY ASKED QUESTIONS
Shopping

Have questions about purchasing our products? We have the answers.

What payment methods do you accept on your online store?

We accept Visa, Maestro, Amex, PayPal, Apple Pay, Google Pay at checkout.

Can I purchase your supplements in a physical store?

No, currently we only sell directly to customers through our online store. Physical stores take high margins and commissions (up to 60%) and with that, we would not be able to deliver such a high-quality product for an affordable price.

Can I buy your supplements outside the UK?

Currently we ship within Europe.

Simply select your country at checkout and you will automatically get the shipping rate.

Will I be able to track my order?

Yes, we provide tracking number in the shipping confirmation email.

How do I edit an order that I have just placed?

Time is of the essence! Please email us at hello@prettysmartfood.com as soon as possible so we can make updates to your order before it is packed. If you have requested a change of shipping address and you have not received a confirmation email, you will unfortunately receive your order at the original address.

So take extra care when supplying your shipping details!

How do I cancel an order?

Please email us at hello@prettysmartfood.com as soon as possible.

What is your refund policy?

If you wish to cancel an order because you have changed your mind, please drop us an email at hello@prettysmartfood.com quoting your order number no later than 14 days of having received your order.

You will be responsible for the cost of returning the item to us and we will only offer a refund as long as the item is sent back in a re-saleable condition. We suggest you use a tracked method of delivery and package your item well, as you will be responsible for your item until it is delivered to us. 

If you are returning your item because it is defective please let us know via email at hello@prettysmartfood.com within 30 days of the item being dispatched to you. Your statutory rights are not affected. 

If you are returning the item from outside the EU or because the item has been returned by the carrier we will deduct postage charges and a £5 admin fee per order from your refund.

What are the benefits of a subscription?

Your loyalty means the world to us. Therefore we want to reward you with the best prices, discounts, get first dibs on our sales.

You can skip or cancel your subscription at any time. Please ensure you give us 3 business days notice before your next delivery is due to ensure this can be cancelled in time for you.

We will email you 3 days before your subscription is due so that any changes that you need to make can be done before the subscription triggers.

Shipping & Delivery

Have questions about how quickly you'll receive your products? We have the answers.

How quickly will my products be dispatched?

We aim to dispatch all orders within one working day of receiving your cleared payment.

What are UK shipping terms?

We currently offer UK shipping services via Royal Mail, so customers should expect to receive their items within 2-3 Business Days.

Standard Delivery

  • Standard Shipping: 2-3 Business Days (£2.99)
  • FREE Standard Shipping for orders over £30
What are EU shipping terms?

We currently offer EU shipping services via Deutsche Post, so customers should expect to receive their items within 2-8 Business Days. 

Standard Delivery

  • Standard Shipping: 2-8 Business Days (Rates From €3.99*)
  • FREE Standard Shipping for orders over €50
How do I contact customer support?

You can contact us via the Messenger app on our Facebook page.

Also by email hello@prettysmartfood.com or call us on 01903 357062.

Smart Rewards

Have questions about the perks of becoming a member? We have the answers.

How can I start collecting my Smart Points?

Create an account and start earning points every time you shop.

Redeem points for exclusive discounts.

Simple as that!

What will my Smart Points get me?

For every pound spent you'll earn one smart point.

  • £50 off coupon - 500 Smart Points
  • Free Ultimate Bundle - 460 Smart Points
  • Free Immunity Bundle - 370 Smart Points
  • Free Skin Bundle - 310 Smart Points
  • Free Matcha + Whisk (Aero Bundle) - 280 Smart Points
  • £20 off coupon - 200 Smart Points
  • £10 off coupon - 100 Smart Points
  • £8 off Apple Cider Vinegar caps - 70 Smart Points
  • £5 off coupon - 50 Smart Points
  • £5 off next subscription order - 45 Smart Points